Shipping policy
Flexora Shipping Policy
Last Updated: July 17, 2026
Thank you for shopping with Flexora. We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are typically processed within 1–2 business days after payment has been confirmed.
- Orders are processed Monday through Friday (excluding weekends and public holidays).
- During peak seasons or promotions, processing times may be slightly longer.
Shipping Rates & Delivery Times
- Standard Shipping: 5–8 business days.
- Express Shipping: 2–4 business days (where available).
- Free Standard Shipping on eligible orders over CAD $79.99.
Delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Shipping Delays
Flexora is not responsible for delays caused by shipping carriers, weather conditions, customs, holidays, incorrect shipping addresses, or other events beyond our control.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is provided, additional shipping charges may apply.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost, please contact us as soon as possible. For damaged items, notify us within 3 days of delivery and provide clear photos of the product, packaging, and shipping box so we can investigate and assist you.
International Shipping
International shipping may be available to selected countries. Customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges imposed by their country.
Contact Us
If you have any questions regarding shipping, please contact us:
Flexora
Phone: 437-818-7721