Refund policy

📦 Damaged, Defective, or Incorrect Items

At Flexora, we are committed to providing 100% authentic fragrances and ensuring your order arrives in proper condition.

If your order arrives damaged, defective, incomplete, missing any parts , or you receive an incorrect item, please contact us within 14 days of delivery. 🗓️

📹 For your protection: We recommend recording a short video while opening your package and keeping clear photos of the product, original packaging, and shipping label. This is not required, but it may help us review and resolve any issue more quickly.

🔍 Authenticity concerns: If you have any concerns regarding the authenticity of a product—even after opening or testing it—please contact us. We take authenticity concerns seriously and will review the matter with you.

🔄 Refund or Replacement: If your return is approved, you may be eligible for a full refund or replacement. The product must be returned to Flexora ( We cover return shipping) so that we can inspect it and complete the return process. 

💙 Our goal is to make sure every Flexora customer can shop with confidence.