Refund policy

Damaged or Defective Items

We carefully inspect every fragrance before it is shipped to ensure it reaches you in perfect condition.

If your order arrives damaged, defective, or broken, you must notify us within 3 days of delivery by calling or texting 437-818-7721. We will ask you to provide clear photos of the product, packaging, and shipping box so we can assess the issue.

Once the issue is verified, we will offer a replacement, refund, or store credit, depending on the situation.

Claims reported after 3 days of delivery may not be eligible for a refund or replacement.